Urgent field safety notice: recall of specific lots of Accu-Chek® Aviva / Performa test strips

May 2018

Roche Diabetes Care has alerted us that they are recalling specific lots of Accu-Chek Aviva test strips and Performa test strips.

This information has been shared directly with users for whom Roche have contact details and has also been communicated through their wholesalers to healthcare professionals and pharmacies.

Action

  • check the lot number of all Accu-Chek Aviva or Performa test strips you have (this is on the top flap of the box and the label on each pot of strips
  • if they match the following, do not use them but take them back to the pharmacy that dispensed them for a replacement

ACCU-CHEK AVIVA STRIPS (50s)
• 497392
• 497391
• 496915
• 496809
• 496802
• 496807

ACCU-CHEK AVIVA STRIPS (10s)
• 497344
• 497392

ACCU-CHEK PERFORMA STRIPS (10s)
• 476597
• 476646

Accu-Chek Performa Nano mmol Kit. [Please note that the field safety notice only applies to the pack of Performa 10 test strips contained within the kit]
• 10153116
• 10153114
• 10153115
• 10153112
• 10153111

Click here to see the field safety notice letter: AC Aviva&Performa Field Safety Notice – PG

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Market research: Accu-Chek Insight insulin pump users, all ages, across UK. £60 incentive

Market research opportunity:
Accu-Chek Insight insulin pump users (all ages) across the UK

When our posts help to recruit participants for market research we earn a finder’s fee. These fees help with our running costs. By taking part or sharing our posts, you are helping to raise vital income for INPUT. Thank you!

 

Healthcare Opinions are organising a nationwide diabetes study looking to speak to people of all ages who are using an Accu-Chek Insight insulin pump to manage their diabetes. We have sessions available for the following pump users:

Adults (18+) who are using an Accu-Chek Insight insulin pump.
Adolescents (12-17) who are using an Accu-Chek Insight insulin pump.
Caregivers of children under the age of 12 who are using an Accu-Chek Insight insulin pump.

Participants will be asked to give their feedback on the design of a mobile app that will be used in conjunction with an insulin pump. During the session you will be asked to carry out a series of tasks, using the app loaded on a smartphone. The purpose of the study is to ensure the app is as simple to use as possible. The session is completely safe and non-invasive.

The Interview will last 1-hour and will be held in various central locations across the UK week commencing Monday 4th June, and as a thank you for taking part in the study you will receive £60.
All children, 17 years of age or younger, must be accompanied by an adult and they will receive an additional £15 as a thank you for attending too.

If this is something you are interested in and available for please head to the Healthcare Opinions website to answer a few short questions and register your interest. Or you can call their office on 0161 242 5215.

Please remember to mention INPUT when you are called to take part!

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Update: Animas supplies of Dexcom G4

Following the news in January that Animas will close operations in the UK, Animas have advised that they are no longer supplying Dexcom G4 sensors.

They wrote to all the customers they knew about but some may not have heard.

Their letter explains how to get your Dexcom G4 supplies from now onward, whether you are self-funding or are funded by the NHS.

The letter, dated February 2018 can be viewed here

It said:

—–

Dexcom G4® PLATINUM CGM System – Update

We understand the trust and confidence you place in our products and company, and we recognize that you rely on our products to provide critical care and maintain your day-to-day health. Regrettably, we are writing to inform you that our agreement with Dexcom in relation to the supply of CGM products has come to an end. As a result, Animas will no longer be able to provide Dexcom G4® CGM from 1st April 2018. Effective immediately, Animas will begin transferring Dexcom product enquiries and requests to Dexcom.

What does this mean for you?

Private Purchases

If you are currently purchasing the Dexcom CGM yourself, we would recommend you contact Dexcom where you will be able to set up a direct account for continued supply. Dexcom can be contacted on:

Telephone: UK: 0800 031 5761
Email: UK: gb.sales@dexcom.com
Website: www.dexcom.com/en-GB

Funded by your Hospital/NHS Trust

If your Dexcom supplies are currently paid for by your Hospital/NHS Trust, we have contacted them to advise of the transition of supply direct from Dexcom. If your hospital orders CGM on your behalf, we would suggest you contact your Diabetes Team for clarification on how you proceed with future orders. If you currently order direct from Animas, we would recommend you contact Dexcom for further information. Dexcom can be contacted on the above details.

Troubleshooting
If you experience any issues with your Dexcom CGM products, now or in the future, whether obtained from Animas or Dexcom, please contact Dexcom on the above details.

—–

Dexcom told us: (we) can confirm that Animas doesn’t supply G4 sensors any longer since the 1st of April and Dexcom has taken over the distribution of G4 to Animas pump users. Dexcom will definitely continue to supply G4 sensors to all of them. However we know that not all Animas/Dexcom users are aware of this transition despite our communication efforts so any help will be appreciated.

As we said in the January news item:

Animas Vibe users will be able to continue to use their Animas Vibe and Animas consumables until the warranty expires, UNLESS your diabetes care team believe it would be detrimental to your health.

It does not mean all Animas Vibe users will be switched to Medtronic pumps against their wishes.

By February 2022 there will be no Animas Vibe pumps in warranty and no further consumables will be available.

Click here to see a copy of the letter Animas UK sent to their customers in January about their close down.

For answers to any questions about Animas pump supplies please reach out to the Animas Customer Support team on 0800 028 8039

To compare Animas Vibe form and functions with other pumps have a look at our comparison table here.

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Libre supplies restricted – again

The following message is from Abbott:

“Accelerating demand for the FreeStyle Libre system, paired with earlier than expected approvals and reimbursement in numerous countries, has led to shipping delays for web shop customers. We are working hard to address these issues and hope for the situation to be resolved by the summer.

We apologise for letting our customers down and we know these delays are unacceptable for the diabetes community. They’re unacceptable to us as well.

We are focused on providing access and we’re putting the following measures in place to resolve the current situation:
Until July, we are restricting access to our web shops to existing customers. Existing customers will be limited to ordering 2 sensors per shipment every 25 days.
We are offering all existing customers free shipping on orders until this delay is resolved.
We’re working on increasing our capacity and have also begun the process of building an additional manufacturing facility, which will further increase our output of sensors.

Those accessing the FreeStyle Libre system via NHS reimbursement should not be concerned about potential compromises to supply.”

What this means:

  • Global demand for Libre means sensors are in short supply
  • Prescriptions of Libre will not be affected
  • Existing web customers will be limited to a maximum order of 2 sensors every 25 days
  • The web shop will not accept any new customers until July 2018
  • Postage of web shop sensors will take longer than normal
  • You might get sensors quicker by buying from a pharmacy (check bit.ly/Libre222)

We are very disappointed with this restriction, and urge Abbott to sort out their manufacturing of sensors for the sake of people who rely on Libre.

While Abbott sort themselves out, you might consider trying Dexcom. G5 sensors are licensed for 7 days but many people make them last for 2-3 weeks or more, and the transmitters last for 3 months. You will need to register to see the offer.

Give Dexcom a try for just £160. This promotional offer includes a single sensor and a G5 transmitter at a 36% discount! Alternatively, they are offering 4 sensors and a G5 transmitter for £275, that’s a £130 discount! Please do give them a call to discuss the details. UK numbers 020 7139 1980 / 0330 088 7877 / 0800 031 5761

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Market research: London, current Animas insulin pump users/parents. £100 incentive

Market research opportunity:
current Animas insulin pump users or parents of Animas insulin pump users.

When our posts help to recruit participants for market research we earn a finder’s fee. These fees help with our running costs. By taking part or sharing our posts, you are helping to raise vital income for INPUT. Thank you!

 

Creative Medical Research are looking for up to 9 participants and are keen to get people schedule in before the Easter break.

Both groups will take place in Holborn, Central London in the evening on 10th April.

Group sessions last for 90 minutes and start at 6:30pm and 8:15pm. Participants will take part in one group only.

All participants must be using Animas insulin pumps or be parents of children using Animas insulin pumps.

£100 honorarium will be paid to each participant and £100 donation made to INPUT for each participant

To take part please contact George Ashford at Creative Medical Research:

email george.ashford@creativemedicalresearch.com

phone 01473 832211

www.creativemedicalresearch.com

 

 

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Message from Insulet to OmniPod users in the UK

The following message is from Insulet:

We are pleased to announce an important update for Omnipod® Insulin Management System users in Europe. As the developer and manufacturer of the Omnipod® System, the team here at Insulet will be taking over all customer support and product services from      1 July 2018.

Introducing Insulet’s Customer Care team

To help keep you updated, we’re pleased to announce we have now setup our Customer Care team to be contacted by phone*. They will be available Monday-Friday from 8am-5pm (UK) and free to answer any questions users may have regarding our plans in Europe. The Customer Care team will not be signing up customers for products or services until      1 July 2018.

You can find contact details for the team on our newly updated webpage www.omnipodeurope.com where users can find plenty of helpful information about our plans.

Omnipod® System users should visit the page where they can register to receive email updates about our plans in Europe.

Until 1 July 2018, current distribution will remain the same and users are advised to continue to contact their current distributor to receive their Omnipod® System support as usual.

We believe that listening and responding to the diabetes community is important for us to support our customers’ needs now and in the future.

*Calls may be monitored and recorded for quality monitoring purposes. Calls to 0800 numbers are free from local landlines, but other networks may charge for these calls. Our Customer Care team will not be signing up customers for products or services until 1st July 2018. 

 

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Market research: 2 studies in London, people with T1D aged 18+. £60/£80 incentive

Two market research opportunities:
People with type 1 diabetes aged 18 and over.

When our posts help to recruit participants for market research we earn a finder’s fee. These fees help with our running costs. By taking part or sharing our posts, you are helping to raise vital income for INPUT. Thank you!

 

Two market research opportunities

Study 1: If you are aged between 18- 49, and living with type 1 diabetes, Acumen Healthcare want to hear from you! They want to talk to you about your condition and your current treatment choices in a 1 hour interview to take place between the 6th and the 8th of March at a venue in Holborn. As a thank you for taking the time to take part in the study you will receive £60 in cash on completion of the interview.

Please follow the link to find out more information and to register your interest.

http://www.healthcareopinions.co.uk/projects/london/monitoring-diabetes/

Or you can apply by getting in touch via email: julia.banks@acumenfieldwork.com or telephone 0161 242 5215.

———-

Study 2: Acumen Healthcare are looking to speak with men and women aged 18 and over who have been diagnosed with type 1 diabetes and who are currently using an Accu-Chek Insight pump.

They are looking to gain feedback on an app that will be used in conjunction with an insulin pump. You will be asked to carry out some tasks using the app loaded on a smartphone. The session will be safe, non-invasive and there will be no selling involved.

The 90 minute one to one interviews will take place in London (W1) between Tuesday 13th and Thursday 15th March, at a time convenient for you.

Anyone taking part will receive £80 as a thank you for their time.

If you are interested, please follow the link  to apply:   http://apply.researchopinions.co.uk/limesurvey/index.php/149456/lang-en

Alternatively, you can contact Vicki on 0161 242 5215 – vicki.moran@acumenfieldwork.com for further information.

Posted in Market research | Comments Off on Market research: 2 studies in London, people with T1D aged 18+. £60/£80 incentive

Animas to close operations in UK

If you are an Animas Vibe user in the UK, you will have received a letter from Animas UK (or it is in the post) telling you that Animas UK will cease their operations in the UK as they did in the US in summer 2017. New pump sales will cease immediately. Consumables will continue to be available until the end of your pump’s warranty.

Animas is part of the global organisation Johnson & Johnson, who found global operations of Animas to be unprofitable. UK operations have been profitable but they are just a small part of the global brand.

We are disappointed by the loss of a major player in the pump arena here in the UK, and know that most Vibe users are very happy with their pumps.

The letter sets out the news and its implications, but you may still have some questions. Following conversations with Animas UK we hope to answer some of those questions below:

What does ‘preferred partner’ mean?

Nominating Medtronic as their ‘preferred partner’ allows Animas to ensure continuity of care after they have ceased operations. Animas insulin pump customers will get supplies and full customer care services from Animas for the duration of their warranty.

Local trusts may decide to terminate their contract with Animas and place it with Medtronic. At this point Medtronic will take over shipping your Animas supplies and will provide customer support for your Animas pump.  Or the trust and Medtronic may arrange to swap Animas Vibe users over to Medtronic pumps before the Animas pump warranty has expired.

Animas Vibe users will be able to continue to use their Animas Vibe and Animas consumables until the warranty expires, UNLESS your diabetes care team believe it would be detrimental to your health.

It does not mean all Animas Vibe users will be switched to Medtronic pumps against their wishes.

Dexcom G4 with Vibe

Those who are supplied by Animas with Dexcom G4 sensors (to use with Animas Vibe) will continue to receive their Dexcom supplies from Animas for the foreseeable future.

New Animas Vibe pumps on shelves

The 4 year warranty of Animas Vibe pumps commences on the date the pump is shipped from Animas. Therefore, if clinics have new Animas pumps on shelves waiting to be used these pumps will be supported until the warranty expires. For example if a clinic has had a new Animas Vibe in its store cupboard for one year and a patient starts to use it today, the warranty will run out after 3 years of use, and Animas will supply consumables and customer support for that 3 year period.

By February 2022 there will be no Animas Vibe pumps in warranty and no further consumables will be available.

One Touch brand to continue

For now, the One Touch brand of blood glucose meters and apps is unaffected, although it is under review by Johnson & Johnson (the brand owner).

Click here to see a copy of the letter Animas UK sent to their customers.

For answers to any questions please reach out to
the Animas Customer Support team on 0800 028 8039

To compare Animas Vibe form and functions with other pumps have a look at our comparison table here.

Posted in Uncategorized | Tagged | 1 Comment

Market research: People with T1D on MDI, aged 18+. UK, France or Germany online survey, £15 / €15 voucher

Market research opportunity:
People with type 1 diabetes treated with multiple daily injections and aged over 18, living in UK, France or Germany. £15 / €15 Amazon voucher for 20 minute online survey.

When our posts help to recruit participants for market research we earn a finder’s fee. These fees help with our running costs. By taking part or sharing our posts, you are helping to raise vital income for INPUT. Thank you!

English

Sorry – no more responses required from the UK.

Français

Proposition d’étude de marché sur le diabète de type 1: dédommagement de 15 € pour une enquête en ligne de 20 minutes

Lorsque nos publications contribuent au recrutement de participants à une étude de marché, une commission nous est reversée. Ces commissions nous aident à assumer le coût de nos opérations. Par votre interaction et votre partage de nos publications, vous aidez INPUT à lever des fonds essentiels à son fonctionnement. Merci !

Pour participer, vous devez être âgé(e) de plus de 18 ans et présenter un diabète de type 1. Quelques questions de sélection vous seront également posées avant de confirmer que vous répondez aux critères d’admissibilité. Un bon d’achat Amazon d’une valeur de 15 € vous sera envoyé pour vous remercier de votre participation, et INPUT recevra une commission pour chaque participant recruté via ce lien. CMR réserve le droit de ne pas verser une récompense si des données irréfléchies ou frauduleuses sont mises en évidence.

Pour plus d’informations, vous pouvez nous contacter sur enquiries@creativemedicalresearch.com.

Françaisréspondre

Deutsche

Marktforschungsgelegenheit: T1D Umfrage – 15 € Honorar für eine 20-minütige Online-Umfrage

Wenn unsere Posts dabei helfen, Teilnehmer für Marktforschungsprojekte zu finden, erhalten wir eine Prämie. Diese Prämien helfen uns bei unseren Betriebskosten. Indem Sie unsere Posts teilen oder an den Umfragen teilnehmen, helfen Sie uns, wichtiges Kapital für INPUT zu sammeln. Vielen Dank!

Um teilzunehmen, müssen Sie über 18 Jahre alt sein und Typ-1-Diabetes haben. Zusätzlich werden auch Fragen gestellt, um zu überprüfen, ob Ihr Profil die Teilnahmeanforderungen erfüllt. Für Ihre Teilnahme werden Sie einen Amazon-Gutschein im Wert von 15 € erhalten. Darüber hinaus erhält INPUT eine Prämie für alle Teilnehmer, die über diesen Link teilnehmen. CMR behält sich das Recht vor, Honorare einzubehalten, falls Daten verwendet werden, die nicht der Wahrheit entsprechen.

Für weitere Informationen, kontaktieren Sie bitte enquiries@creativemedicalresearch.com.

Deutscheklick hier

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Dexcom G5 price plan for existing customers

Do you self-fund a Dexcom G5? Their new subscription plan for existing customers could save you money!

For £160 per month you will get 4 x transmitters and 28 sensors.

Have a look at the various options by clicking on the link below

Dexcom G5 Price Plan Nov 2017 UK

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