Message from Insulet to OmniPod users in the UK

The following message is from Insulet:

We are pleased to announce an important update for Omnipod® Insulin Management System users in Europe. As the developer and manufacturer of the Omnipod® System, the team here at Insulet will be taking over all customer support and product services from      1 July 2018.

Introducing Insulet’s Customer Care team

To help keep you updated, we’re pleased to announce we have now setup our Customer Care team to be contacted by phone*. They will be available Monday-Friday from 8am-5pm (UK) and free to answer any questions users may have regarding our plans in Europe. The Customer Care team will not be signing up customers for products or services until      1 July 2018.

You can find contact details for the team on our newly updated webpage where users can find plenty of helpful information about our plans.

Omnipod® System users should visit the page where they can register to receive email updates about our plans in Europe.

Until 1 July 2018, current distribution will remain the same and users are advised to continue to contact their current distributor to receive their Omnipod® System support as usual.

We believe that listening and responding to the diabetes community is important for us to support our customers’ needs now and in the future.

*Calls may be monitored and recorded for quality monitoring purposes. Calls to 0800 numbers are free from local landlines, but other networks may charge for these calls. Our Customer Care team will not be signing up customers for products or services until 1st July 2018. 


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